Specjalista ds. obsługi klienta z językiem angielskim

OpsTalent to zdolni pasjonaci i specjaliści od zadań wybitnych!

W OpsTalent stawiamy na kulturę, którą sami budujemy według wartości 5H. Kiedy przekraczasz próg naszego biura, na pewno wyczujesz pozytywną atmosferę, dobrą dawkę humoru i szacunek, którym się darzymy.

Dla nas praca to nie tylko zawodowa satysfakcja, ale realizowanie projektów z pasją.

Zobacz, jacy jesteśmy: www.opstalent.com

Specjalista ds. obsługi klienta z językiem angielskim
Miejsce pracy: Wrocław

Obowiązki:

Zapewnienie pierwszej linii wsparcia dla klientów z międzynarodowych rynków
Obsługa wiadomości e-mail i chatów z zapytaniami klientów
Dbanie o najwyższy standard i satysfakcję klienta
Umiejętność priorytetyzacji zadań i organizacji pracy własnej
Monitorowanie, raportowanie i odpowiadanie na opinie klientów
Współpraca z zewnętrznymi partnerami biznesowymi

Minimalne wymagania:

Wykształcenie wyższe zawodowe (lic. lub inż.) lub równoważne doświadczenie praktyczne
Doświadczenie obsłudze klienta, w kontaktach B2B i B2C
Bardzo dobra znajomość języka angielskiego w mowie i w piśmie, min. C1
Gotowość do pracy zmianowej w dni powszednie, święta oraz weekendy

Preferowane kwalifikacje:

Samodzielność w działaniu i dobra organizacja pracy
Umiejętność szybkiego przyswajania wiedzy
Umiejętność pracy w zespole pod presją czasu
Umiejętność bezwzrokowego pisania na klawiaturze
Doświadczenie w obsłudze czatów
Umiejętność wykonywania i zarządzania wieloma zadaniami w tym samym czasie, przy jednoczesnym skupieniu na detalu
Mile widziana znajomość języka niemieckiego / francuskiego / hiszpańskiego / norweskiego / szwedzkiego / duńskiego

Oferujemy pracę w pełnym wymiarze godzin.

Kultura organizacyjna i benefity w oparciu o wartości 5H.

Be Healthy

Tygodniowy Healthy Diet Plan
Darmowe zajęcia taneczno-sportowe, m.in. Zumba, Yoga w OpsTalentowym Yogaroomie
Rozbudowany pakiet socjalny (w tym m.in. karta MultiSport, pakiet ubezpieczeń medycznych, ubezpieczenie na życie)

Be Happy
Brak dress-codu
Happy Friday
Ciekawe imprezy integracyjne
Wyjazdy w ramach górskiego klubu turystycznego PMC

Be Humble
Transparentny feedback co 3 miesiące
Pracę w międzynarodowym środowisku w oparciu o wewnętrzną kulturę wartości 5H
Pracę w nowym, oryginalnym biurze z dogodną lokalizacją blisko centrum

Be Honest
System motywacyjny połączony z bonusami
Atrakcyjne wynagrodzenie

Be Helpful
Darmowe zajęcia z jęz. angielskiego i tandemy językowe
Udział w akcjach i inicjatywach pracowniczych
Bezpłatny parking

 


By choosing to apply you agree on:

1.  Processing of your personal data by Opstalent Spółka z o.o. Sp. k. for the purpose of the recruitment process. This consent enables processing of any additional data provided in your application, including processing and sharing of your personal data with Opstalent clients and partners across the European Union in the current recruitment process.

2. If you want us to keep your CV in our database, add the following consent in the CV:  I agree with the processing by OpsTalent spółka z o.o. Sp.k. personal data contained in my recruitment application for future recruitment purposes Your profile will be stored in our database for a period of 2 years. This consent allows the processing of data provided in the application, including the processing and sharing of personal data to customers and partners of OpsTalent throughout the European Union in future recruitment processes

3. Processing and usage of your personal image by Opstalent Spółka z o.o. Sp.k. in the recruitment processes (valid if you attached a photo in your CV).

The Controller of personal data is Opstalent Spółka z o.o. Sp. k. with registered office at Ślężna 132 53-111 Wrocław, Poland.

Providing data is voluntary but necessary for this purpose. Processing your data is lawful because it is necessary in order to take steps at the request of the data subject prior to entering into a contract (article 6 point 1b of Regulation EU 2016/679 – GDPR).

You have the right to access, correct, modify, update, rectify, request for the transfer or deletion of data, withdrawal of consent or objection. Please contact us via email here: it.recruitment@opstalent.com if any of the above cases concern you.

Specjalista ds. obsługi social media z językiem angielskim

OpsTalent to zdolni pasjonaci i specjaliści od zadań wybitnych!
W OpsTalent stawiamy na kulturę, którą sami budujemy według wartości 5H. Kiedy przekraczasz próg naszego biura, na pewno wyczujesz pozytywną atmosferę, dobrą dawkę humoru i szacunek, którym się darzymy. Dla nas praca to nie tylko zawodowa satysfakcja, ale realizowanie projektów z pasją.

W OpsTalent wierzymy, że wszystko można osiągnąć!
Jeśli Ty też, dołącz do naszego unikatowego świata.

 

Specjalista ds. obsługi social media z językiem angielskim

 

Obowiązki:

  • biegła znajomość języka angielskiego na poziomie C1-C2
  • znajomość różnorodnych social mediów
  • gotowość do pracy od poniedziałku do piątku
  • samodzielność w działaniu
  • mile widziane: doświadczenie w internetowej obsłudze klienta oraz
  • dyplomacja w kontaktach z klientem biznesowym

 

Wymagania:

  • mailowa obsługa klientów
  • sprawne reagowanie na pojawiające się komentarze w social mediach
  • udzielanie informacji o produkcie
  • dbanie o relacje z klientami
  • współpraca z różnymi działami firmy

 

Oferujemy:
Niezależne stanowisko w projekcie związanym z social mediami

Pozytywne środowisko sprzyjające kreatywnej pracy

Kultura organizacyjna i benefity w oparciu o wartości 5H.

 

Healthy
• Tygodniowy Healthy Diet Plan
• Darmowe zajęcia taneczno-sportowe, m.in. Zumba, Yoga w OpsTalentowym Yogaroomie
• Rozbudowany pakiet socjalny (w tym m.in. karta MultiSport, pakiet ubezpieczeń medycznych, ubezpieczenie na życie)

 

Happy
• Brak dress-codu
• Happy Friday
• Ciekawe imprezy integracyjne
• Wyjazdy w ramach górskiego klubu turystycznego PMC

 

Humble
• Transparentny feedback co 3 miesiące
• Pracę w międzynarodowym środowisku w oparciu o wewnętrzną kulturę wartości 5H
• Pracę w nowym, oryginalnym biurze z dogodną lokalizacją blisko centrum

 

Honest
• System motywacyjny połączony z bonusami
• Atrakcyjne wynagrodzenie

 

Helpful
• Darmowe zajęcia z jęz. angielskiego i tandemy językowe
• Udział w akcjach i inicjatywach pracowniczych
• Bezpłatny parking

 

Jeżeli szukasz firmy z doskonałym środowiskiem pracy i pakietem atrakcyjnych benefitów pracowniczych, prześlij nam swoją aplikację.

——-

Wybierając „Aplikuj” zgadzasz się na:

  1. Przetwarzanie Twoich danych osobowych przez OpsTalent Spółka z o.o. Sp. k. dla potrzeb obecnego procesu rekrutacji. Ta zgoda umożliwia przetwarzanie wszelkich dodatkowych danych podanych w zgłoszeniu, w tym przetwarzanie i udostępnianie danych osobowych klientom i partnerom biznesowym OpsTalent w całej Unii Europejskiej dla potrzeb obecnej rekrutacji.
  2. 2. Jeżeli chcesz, abyśmy zachowali Twoje CV w naszej bazie, umieść dodatkowo w CV następującą zgodę: „Zgadzam się na przetwarzanie przez Opstalent sp. z o.o. Sp.k. danych osobowych zawartych w moim zgłoszeniu rekrutacyjnym dla celów przyszłych rekrutacji”. Twój profil będzie przechowywany w naszej bazie danych przez okres 2 lat. Ta zgoda umożliwia przetwarzanie danych podanych w zgłoszeniu, w tym przetwarzanie i udostępnianie danych osobowych klientom i partnerom OpsTalent w całej Unii Europejskiej w przyszłych procesach rekrutacyjnych”.
  3. Przetwarzanie i wykorzystywanie wizerunku przez OpsTalent Spółka z o.o. Sp.k. w procesach rekrutacyjnych (ważne, jeśli załączyłeś zdjęcie w swoim CV).

Administratorem danych osobowych jest OpsTalent Spółka z o.o. Sp. k. z siedzibą na ul. Ślężnej 132 53-111 Wrocław, Polska.

Twoje dane osobowe wskazane w Kodeksie pracy lub w innych ustawach szczegółowych (według wymogów ogłoszenia), przetwarzamy w oparciu o przepisy prawa i ich podanie jest konieczne do wzięcia udziału w rekrutacji. Przetwarzanie podanych przez Ciebie danych osobowych odbywa się na podstawie zgody (art. 6 ust. 1 lit. a) RODO).

Masz prawo dostępu do swoich danych, w tym uzyskania ich kopii, sprostowania danych, żądania ich usunięcia, ograniczenia przetwarzania, wniesienia sprzeciwu wobec przetwarzania oraz przeniesienia podanych danych (na których przetwarzanie wyraziłaś/eś zgodę) do innego administratora danych. Skontaktuj się z nami poprzez email: hr@opstalent.com, jeśli któraś z powyższych spraw dotyczy Ciebie.

Specjalista ds. wsparcia technicznego z językiem angielskim

OpsTalent to zdolni pasjonaci i specjaliści od zadań wybitnych!
W OpsTalent stawiamy na kulturę, którą sami budujemy według wartości 5H. Kiedy przekraczasz próg naszego biura, na pewno wyczujesz pozytywną atmosferę, dobrą dawkę humoru i szacunek, którym się darzymy. Dla nas praca to nie tylko zawodowa satysfakcja, ale realizowanie projektów z pasją.

W OpsTalent wierzymy, że wszystko można osiągnąć!
Jeśli Ty też, dołącz do naszego unikatowego świata.

Specjalista ds. wsparcia technicznego z językiem angielskim

 

Obowiązki:
• Mailowe i telefoniczne obsługa techniczna klientów z Wielkiej Brytanii (połączenia przychodzące)
• Wsparcie podczas instalacji i aktywacji produktu
• Pomoc w rozwiązywaniu problemów technicznych i usuwaniu usterek
• Współpraca z działem technicznym i centralą firmy
• Dbanie o aktualizację danych klientów

 

Wymagania:
• Gotowość do pracy w weekendy i dni wolne pomiędzy 9-17 lub 13-21 oraz w godzinach nocnych (do uzgodnienia indywidualnie)
• Bardzo dobra znajomość języka angielskiego w mowie i piśmie
• Doświadczenie w technicznej obsłudze klienta w języku angielskim
• Umiejętność samodzielnego rozwiązywania problemów technicznych
• Mile widziane wykształcenie techniczne lub znajomość zagadnień związanych z instalacją internetu czy światłowodów

 

Oferujemy:
Oferujemy pracę na pełny etat lub część etatu.

Kultura organizacyjna i benefity w oparciu o wartości 5H.

Healthy
• Tygodniowy Healthy Diet Plan
• Darmowe zajęcia taneczno-sportowe, m.in. Zumba, Yoga w OpsTalentowym Yogaroomie
• Rozbudowany pakiet socjalny (w tym m.in. karta MultiSport, pakiet ubezpieczeń medycznych, ubezpieczenie na życie)

Happy
• Brak dress-codu
• Happy Friday
• Ciekawe imprezy integracyjne
• Wyjazdy w ramach górskiego klubu turystycznego PMC

Humble
• Transparentny feedback co 3 miesiące
• Pracę w międzynarodowym środowisku w oparciu o wewnętrzną kulturę wartości 5H
• Pracę w nowym, oryginalnym biurze z dogodną lokalizacją blisko centrum

Honest
• System motywacyjny połączony z bonusami
• Atrakcyjne wynagrodzenie

Helpful
• Darmowe zajęcia z jęz. angielskiego i tandemy językowe
• Udział w akcjach i inicjatywach pracowniczych
• Bezpłatny parking

 

Jeżeli szukasz firmy z doskonałym środowiskiem pracy i pakietem atrakcyjnych benefitów pracowniczych, prześlij nam swoją aplikację.

 


Wybierając „Aplikuj” zgadzasz się na:

  1. Przetwarzanie Twoich danych osobowych przez OpsTalent Spółka z o.o. Sp. k. dla potrzeb obecnego procesu rekrutacji. Ta zgoda umożliwia przetwarzanie wszelkich dodatkowych danych podanych w zgłoszeniu, w tym przetwarzanie i udostępnianie danych osobowych klientom i partnerom biznesowym OpsTalent w całej Unii Europejskiej dla potrzeb obecnej rekrutacji.
  2. 2. Jeżeli chcesz, abyśmy zachowali Twoje CV w naszej bazie, umieść dodatkowo w CV następującą zgodę: „Zgadzam się na przetwarzanie przez Opstalent sp. z o.o. Sp.k. danych osobowych zawartych w moim zgłoszeniu rekrutacyjnym dla celów przyszłych rekrutacji”. Twój profil będzie przechowywany w naszej bazie danych przez okres 2 lat. Ta zgoda umożliwia przetwarzanie danych podanych w zgłoszeniu, w tym przetwarzanie i udostępnianie danych osobowych klientom i partnerom OpsTalent w całej Unii Europejskiej w przyszłych procesach rekrutacyjnych”.
  3. Przetwarzanie i wykorzystywanie wizerunku przez OpsTalent Spółka z o.o. Sp.k. w procesach rekrutacyjnych (ważne, jeśli załączyłeś zdjęcie w swoim CV).

Administratorem danych osobowych jest OpsTalent Spółka z o.o. Sp. k. z siedzibą na ul. Ślężnej 132 53-111 Wrocław, Polska.

Twoje dane osobowe wskazane w Kodeksie pracy lub w innych ustawach szczegółowych (według wymogów ogłoszenia), przetwarzamy w oparciu o przepisy prawa i ich podanie jest konieczne do wzięcia udziału w rekrutacji. Przetwarzanie podanych przez Ciebie danych osobowych odbywa się na podstawie zgody (art. 6 ust. 1 lit. a) RODO).

Masz prawo dostępu do swoich danych, w tym uzyskania ich kopii, sprostowania danych, żądania ich usunięcia, ograniczenia przetwarzania, wniesienia sprzeciwu wobec przetwarzania oraz przeniesienia podanych danych (na których przetwarzanie wyraziłaś/eś zgodę) do innego administratora danych. Skontaktuj się z nami poprzez email: hr@opstalent.com, jeśli któraś z powyższych spraw dotyczy Ciebie.

Business Development Manager

OpsTalent is a software development & multi-lingual company created by young, ambitious and open for new challenges people as well as by experienced professionals, who are always there to share their knowledge. We believe that through hard work and involvement but mostly through creativity and the common goal we can achieve global success. Let’s team up and strive for excellent performance in IT, social media, customer service, research, hr and other fields.

We are constantly looking for energetic people to join our cheerful team and work for our client.


Business Development Manager
Location: Wrocław


What is it about:

OpsTalent is expanding. Our Technology division grew steadily since its creation in 2015, but we want more. We need someone with a solid network within the Polish IT market – someone who already has a foot in the door of companies that have needs for IT professionals – and who can help us drive business growth.

Responsibilities:

– You will be working closely with our Head of Technology to create an efficient business development strategy focused on the IT market in Poland
– You will be working closely with the recruitment team to understand our capabilities to deliver tailor-made solutions to our clients
– We believe in the power of networking You will be looking for new leads and business opportunities, growing and nurturing your network on the way

Skills:

– Solid experience with business development focused on IT, outsourcing or recruitment services
– Solid knowledge of the Polish market for the sectors mentioned above
– Outstanding communication skills
– Good understanding of how the software development environment works will be a big plus
– Fluent English

We offer:
– We work with cutting-edge technology – that will make your life easier when selling Opstalent’s offer
– Brilliant international team
– Large amount of trust and lots of flexibility
– Opportunity to develop professional skills (conferences, meetups, workshops, seminars, CodeFests)
– Continuous learning in a dedicated and talented team, proper feedback and mentorship
– Internal events on regular basis. Get yourself to develop your skills and share knowledge
– Access to our resource library and opportunity to choose whatever you’d like to have on our “shelf”
– Flexible hours and possibility to work remotely from time to time
– Private medical healthcare and Multisport cards to help you stay fit
– Life insurance plan to give you a sense of security and stability
-Work–life balance culture
– Comfortable workspace, free snacks and goodies
– Awesome team building events (parties, happy Fridays with keg beer and board games)

Still hungry for more info? Contact our talent hunter right away at recruitment@opstalent.com and ask about everything you want to know about this specific job role!

Please note that we will contact only selected candidates. We kindly ask you to include the following clause: “I agree for processing my personal data and putting them into our database in order to present me an offer of employment, in accordance with the provisions of the Act about the Personal Details Protection dated 29.08.1997 (Dz.U. z 2002 r. Nr 101, poz. 926 z poz. zm.

Senior Front End Developer

OpsTalent is a software development & multi-lingual company created by young, ambitious and open for new challenges people as well as by experienced professionals, who are always there to share their knowledge. We believe that through hard work and involvement but mostly through creativity and the common goal we can achieve global success. Let’s team up and strive for excellent performance in IT, social media, customer service, research, hr and other fields.

We are constantly looking for energetic people to join our cheerful team and work for our client.


Senior Front End Developer
Location: Wrocław


What is the project about and who is looking:
We are a new, small and growing business partnering with Elastic, the inventors of Elasticsearch. We have big clients from the corporate world that need powerful Elasticsearch applications tailored for their needs. We need to create a first demo project to kickstart the business and build the team to deliver future solutions.

Responsibilities:
You will help us achieve the above. You will guide us in better understanding the capabilities of Elasticsearch: what we can do with it and how to make the best of it. You will be assisting us in creating our very first Elasticsearch solution – a demo version of a web application – being responsible for the architectural aspect, creating the Elasticsearch environment, choosing the right technologies and doing some hands-on work as well.

Skills:
– Some experience with data mining, machine learning or AI desirable
– Elasticsearch, Hive, Redis
– JavaScript, jQuery, React, Redux
– Grafana, Graphite, Sentry, New Relic
– Nginx, HAProxy
– Jenkins, Slack, Git

We offer:
– Ability to work with cutting-edge technology
– Brilliant international team
– Large amount of trust and lots of flexibility
– Opportunity to develop professional skills (conferences, meetups, workshops, seminars, CodeFests)
– Continuous learning in a dedicated and talented team, proper feedback and mentorship
– Internal events on regular basis. Get yourself to develop your skills and share knowledge
– Opportunity to take part in front-end community and organising community events on local and international level
– Access to our resource library and opportunity to choose whatever you’d like to have on our “shelf”
– Flexible hours and possibility to work remotely from time to time
– Private medical healthcare and Multisport cards to help you stay fit
– Life insurance plan to give you a sense of security and stability
– Work – life balance culture
– Comfortable workspace, free snacks and goodies
– Awesome team building events (parties, happy Fridays with keg beer and board games)

Still hungry for more info? Contact our talent hunter right away at recruitment@opstalent.com and ask about everything you want to know about this specific job role!

Please note that we will contact only selected candidates. We kindly ask you to include the following clause: “I agree for processing my personal data and putting them into our database in order to present me an offer of employment, in accordance with the provisions of the Act about the Personal Details Protection dated 29.08.1997 (Dz.U. z 2002 r. Nr 101, poz. 926 z poz. zm.

SCCM/Windows 10 EUC specialist

OpsTalent is a software development & multi-lingual company created by young, ambitious and open for new challenges people as well as by experienced professionals, who are always there to share their knowledge. We believe that through hard work and involvement but mostly through creativity and the common goal we can achieve global success. Let’s team up and strive for excellent performance in IT, social media, customer service, research, hr and other fields.

We are constantly looking for energetic people to join our cheerful team.


SCCM/Windows 10 EUC specialist
Location: Wrocław


Requirements:

  • Proven experience in delivering and supporting a complex Virtual & Physical EUC solutions
  • Demonstrable experience of service design, configuration and management across a broad range of Microsoft and related EUC solutions.
  • In-depth experience of providing second and third line support across the range of Microsoft and related EUC services.
  • Proven Windows 10 deployment experience.
  • In-depth Experience of System Centre configuration manager, Windows OS deployment via Task Sequence. Ability to read and understand SCCM logs for troubleshooting.
  • Proven experience deploying Bit locker/MBam encryption

Desirable:

  • Experience in supporting Citrix Xen Desktop VDI environments
  • Experience in supporting AppSense environment manager
  • Experience in supporting App-V/Application packaging
  • Experience in deploying Office 365
  • Good Scripting skills in PowerShell
  • Experience working within an ITIL framework

We offer:

  • Ability to work with cutting-edge technology
  • Brilliant international team
  • Large amount of trust and lots of flexibility
  • Opportunity to develop professional skills (conferences, meetups, workshops, seminars, CodeFests)
  • Continuous learning in a dedicated and talented team, proper feedback and mentorship
  • Internal events on regular basis. Get yourself to develop your skills and share knowledge
  • Opportunity to take part in front-end community and organising community events on local and international level
  • Access to our resource library and opportunity to choose whatever you’d like to have on our “shelf”
  • Flexible hours and possibility to work remotely from time to time
  • Private medical healthcare and Multisport cards to help you stay fit
  • Life insurance plan to give you a sense of security and stability
  • Work-life balance culture
  • Comfortable workspace, free snacks and goodies
  • Awesome team building events (parties, happy Fridays with keg beer and board games)

Still hungry for more info? Contact our talent hunter right away at recruitment@opstalent.com and ask about everything you want to know about this specific job role!

Please note that we will contact only selected candidates. We kindly ask you to include the following clause: “I agree for processing my personal data and putting them into our database in order to present me an offer of employment, in accordance with the provisions of the Act about the Personal Details Protection dated 29.08.1997 (Dz.U. z 2002 r. Nr 101, poz. 926 z poz. zm.).

Business Intelligence Developer – Cognos

OpsTalent is a software development & multi-lingual company created by young, ambitious and open for new challenges people as well as by experienced professionals, who are always there to share their knowledge. We believe that through hard work and involvement but mostly through creativity and the common goal we can achieve global success. Let’s team up and strive for excellent performance in IT, social media, customer service, research, hr and other fields.

We are constantly looking for energetic people to join our cheerful team.


Business Intelligence Developer – Cognos
Location: Wrocław


Who we are looking for:
We are seeking an enthusiastic individual with experience in a commercial environment to join the IT Development team and continue the support and development of production solutions to further the business objectives of the company.

Duties:
– Working with business users to design and develop Cognos BI 10.2.1 reports using Report Studio and developments in Finance, Sales and Production areas.
– Development and support of divisional financial reporting requirements via Infor PM and SSRS.

Requirements:
– Comprehensive and specialist knowledge in the following technologies: BI Reporting Tools (Cognos Essential); SSRS Essential; Transactional SQL Server 2008+ Essential; Integration Services (SSIS desirable); Reporting Services; Relational Data Warehousing.
– Knowledge of manufacturing systems, processes and analytics is desirable however not essential.
– Education to degree level or equivalent and possess excellent numeracy, logical and communication skills.
– English language essential, other languages beneficial (Dutch, German, Finnish).
– Ability to travel within Europe required.
– Strong Financial background.

We offer:
– Ability to work with cutting-edge technology
– Brilliant international team
– Large amount of trust and lots of flexibility
– Opportunity to develop professional skills (conferences, meetups, workshops, seminars, CodeFests)
– Continuous learning in a dedicated and talented team, proper feedback and mentorship
– Internal events on regular basis. Get yourself to develop your skills and share knowledge
– Opportunity to take part in front-end community and organising community events on local and international level
– Access to our resource library and opportunity to choose whatever you’d like to have on our “shelf”
– Flexible hours and possibility to work remotely from time to time
– Private medical healthcare and Multisport cards to help you stay fit
– Life insurance plan to give you a sense of security and stability
– Work – life balance culture
– Comfortable workspace, free snacks and goodies
– Awesome team building events (parties, happy Fridays with keg beer and board games)

Still hungry for more info? Contact our talent hunter right away at recruitment@opstalent.com and ask about everything you want to know about this specific job role!

Please note that we will contact only selected candidates. We kindly ask you to include the following clause: “I agree for processing my personal data and putting them into our database in order to present me an offer of employment, in accordance with the provisions of the Act about the Personal Details Protection dated 29.08.1997 (Dz.U. z 2002 r. Nr 101, poz. 926 z poz. zm.).


IT Project Manager

OpsTalent is a software development & multi-lingual company created by young, ambitious and open for new challenges people as well as by experienced professionals, who are always there to share their knowledge. We believe that through hard work and involvement but mostly through creativity and the common goal we can achieve global success. Let’s team up and strive for excellent performance in IT, social media, customer service, research, hr and other fields.

We are constantly looking for energetic people to join our cheerful team.


IT Project Manager
Location: Wrocław


Responsibilities:
This is a divisional role, for a Project Manager, responsible for helping support all Insulation’s applications, systems and users. It is essential that you have strong IT Project Management skills and preferably originate from a systems analysis background.

Requirements:
– Work closely with the Systems Development Manager to plan, schedule and monitor own work in order to meet business needs.
– Excellent written and verbal communication skills with all levels of the business
– Propose, discuss and evaluate potential solutions with the team and implement agreed modifications or workarounds as directed
– Writing specification documents for technical/and nontechnical projects
– Project manage or perform a Business Analyst role and/or consultant role on various projects identified by the Business where deemed necessary.
– Assist in maintaining the IT knowledgebase, through clear and accurate documentation of Project Methodology and Templated documents
– Mentor the Business Analysts and Development Team especially on Project Management Skills
– Identify and work towards Service Improvements
– Monitor and assist in aligning resources for various projects that the department is currently working on.
– Produce Project Status Reports and monitor/manage costings on Projects.
– Ensure correct and timely Project Transition to Operations.
– Adhere to Change management, Release, Change and Project policies. Where possible assist in the improvement of these policies.
– Attend PMO meetings
– Assist in the Project Design and technical design should it be deemed necessary.
– Assist the change, testing coordinator to ensure that correct testing is completed for your projects.

Key skills:
– Proven experience as a Project Manager with multiple successfully implemented Project History
– Ability to write specification documents
– Prince 2 Practitioner
– Experience of ERP systems, CRM experience
– Preferable experience of Manufacturing environments
– Strong Analytical skills
– Understanding of Change Management and Change Management Systems
– Excellent verbal and written communication skills with both technical and non-technical people at all levels of the business
– Ability to work as part of a team or on own initiative where required.

We offer:
– Ability to work with cutting-edge technology
– Brilliant international team
– Large amount of trust and lots of flexibility
– Opportunity to develop professional skills (conferences, meetups, workshops, seminars, CodeFests)
– Continuous learning in a dedicated and talented team, proper feedback and mentorship
– Internal events on regular basis. Get yourself to develop your skills and share knowledge
– Opportunity to take part in front-end community and organising community events on local and international level
– Access to our resource library and opportunity to choose whatever you’d like to have on our “shelf”
– Flexible hours and possibility to work remotely from time to time
– Private medical healthcare and Multisport cards to help you stay fit
– Life insurance plan to give you a sense of security and stability
– Work-life balance culture
– Comfortable workspace, free snacks and goodies
– Awesome team building events (parties, happy Fridays with keg beer and board games)

Still hungry for more info? Contact our talent hunter right away at recruitment@opstalent.com and ask about everything you want to know about this specific job role!

Please note that we will contact only selected candidates. We kindly ask you to include the following clause: “I agree for processing my personal data and putting them into our database in order to present me an offer of employment, in accordance with the provisions of the Act about the Personal Details Protection dated 29.08.1997 (Dz.U. z 2002 r. Nr 101, poz. 926 z poz. zm.).


IT Technician Service Delivery

OpsTalent is a software development & multi-lingual company created by young, ambitious and open for new challenges people as well as by experienced professionals, who are always there to share their knowledge. We believe that through hard work and involvement but mostly through creativity and the common goal we can achieve global success. Let’s team up and strive for excellent performance in IT, social media, customer service, research, hr and other fields.

We are constantly looking for energetic people to join our cheerful team.


IT Technician Service Delivery
Location: Wrocław


Responsibilities:
Taking care of (primary -and second level) alerts/requests of employees concerning everything involving IT (hardware, software, hosting, telephony) as well as providing information so that the employees in all locations are able to make use of the available systems and applications. In details:

– Assist with the creation of IT Budget for the region.
– Settling of first-and second level alerts/requests.
– Working as part of a Divisional IT Team.
– Hardware replacement schedule.
– Awareness of technical developments (both software and hardware).

Main tasks:
– Maintaining a year-and medium-term plan for replacement hardware.
– Functioning as first point of contact in the field of IT related questions and requests.
– Solving problems on IT issues.
– Performing simple repairs of hardware.
– Taking care of alerts/requests to the helpdesk staff in line with the agreed SLA.
– Initiating contacts on behalf of the company with external organizations (third parties) in order to ensure that the outstanding IT questions are adequately resolved.
– Assisting at internal training for use of (company) applications and systems.
– Delivering hardware (PC, laptop and peripheral equipment).
– Managing small stock of hardware and accessories.
– Ensuring that software applications function well and in case of problems as fast as possible will be restored.
– Consulting the IT manager in the UK concerning IT developments.
– Dividing IT activities within the IT department.
– Working with project delivery teams to ensure successful project rollouts and go-live within the organisation.
– Reporting (periodic) of failures or other problems with infrastructure, software-or hardware.
– Preparing and delivering content at monthly point person meetings.
– Is familiar with the Group IT Manual and understands the importance of standards and controls.

Requirements:
– Education on a high school level (information technology)
– At least 3 years of experience in comparable ICT role (service desk and hands-on support).
– Excellent English.

We offer:
– Ability to work with cutting-edge technology
– Brilliant international team
– Large amount of trust and lots of flexibility
– Opportunity to develop professional skills (conferences, meetups, workshops, seminars, CodeFests)
– Continuous learning in a dedicated and talented team, proper feedback and mentorship
– Internal events on regular basis. Get yourself to develop your skills and share knowledge
– Opportunity to take part in front-end community and organising community events on local and international level
– Access to our resource library and opportunity to choose whatever you’d like to have on our “shelf”
– Flexible hours and possibility to work remotely from time to time
– Private medical healthcare and Multisport cards to help you stay fit
– Life insurance plan to give you a sense of security and stability
– Work-life balance culture
– Comfortable workspace, free snacks and goodies
– Awesome team building events (parties, happy Fridays with keg beer and board games)

Still hungry for more info? Contact our talent hunter right away at recruitment@opstalent.com and ask about everything you want to know about this specific job role!

Please note that we will contact only selected candidates. We kindly ask you to include the following clause: “I agree for processing my personal data and putting them into our database in order to present me an offer of employment, in accordance with the provisions of the Act about the Personal Details Protection dated 29.08.1997 (Dz.U. z 2002 r. Nr 101, poz. 926 z poz. zm.).


Sharepoint Administrator

OpsTalent is a software development & multi-lingual company created by young, ambitious and open for new challenges people as well as by experienced professionals, who are always there to share their knowledge. We believe that through hard work and involvement but mostly through creativity and the common goal we can achieve global success. Let’s team up and strive for excellent performance in IT, social media, customer service, research, hr and other fields.

We are constantly looking for energetic people to join our cheerful team.


Sharepoint Administrator
Location: Wrocław


Responsibilities:
This is a Divisional role, for a Sharepoint Administrator, responsible for helping support all Insulation’s Sharepoint applications, systems and users. It is essential that you have a strong IT systems analysis background, particularly within the configuration and support of manufacturing systems as well as analysing and documenting user requirements.

Maim duties and tasks:
– The SharePoint Administrator manages all aspects of the SharePoint environment, including design, architecture, availability, reliability, performance, monitoring and security of the portal. This position plays an integral part in the development of strategies for optimal use of SharePoint and other collaborative tools within the organization. Administrator must be able to work with very little supervision in a highly charged and fast paced environment.
– Oversee the SharePoint Portal Server infrastructure, user access and application deployment – taking the lead role in implementing SharePoint across the organisation. Support the installation, configuration, security, operation, and maintenance of all web portal servers, equipment, and software related to SharePoint infrastructure
– Participate in planning and execution of tasks related to the evaluation of new SharePoint based initiatives (Upgraded Versions, Third-Party Solutions, Integration with additional Enterprise Systems).
– Develop, configure and maintain document libraries, enterprise lists and site collections. Perform typical system administrative activities such as site creation, user training, backup, restore and issue resolution.
– Technical support of InfoPath forms, including communicating the location of form libraries, their purpose and workflows.
– Coordinate with divisions in standardizing and optimizing the way data/information is stores and retrieved.
– Work with IT Project Managers and Business Analysts to design and develop solutions to address business needs and opportunities, and propose changes that would make the SharePoint environment a more effective solution. Examine requirements documents and create technical design documents, unit test, system test and implementation plans for small to complex projects.
– Maintain and administer Microsoft SharePoint Portal Server, including daily monitoring, troubleshooting and performance analysis; as well as perform as the SharePoint Subject Matter Expert (SME). Provide technical guidance to the team in the technologies related to the development and support of an Enterprise SharePoint environment (understanding relationship with active directory, SQL, IIS,etc).
– Use judgment and creativity to design coding approach to meet requirements/specifications as provided by business analysts and software development manager.
– Maintain current industry knowledge of development concepts, best practices and procedures for SharePoint solutions.
– The receipt of Incident and Problem tickets and the co-ordination of appropriate and timely responses, including dealing with requests from the Service Desk application support team. Ensuring that requests are handled according to agreed procedures, and that documentation of the supported components is available and in an appropriate form for the Service Desk or whomever is providing application support in the first instance.
– Work closely with the Div. Development Manager to plan, schedule and monitor own work in order to meet business needs, this will included day to day Incidents, Changes and Release Management, Configuration, Project Work etc
– Excellent written and verbal communication skills with all levels of the business
– Propose, discuss and evaluate potential solutions with the team and implement agreed modifications or workarounds as directed
– Ensure all developments are fully documented, meet high level design requirements, as well as regulatory & industry standards so projects are fit for purpose leaving testing & transitioning to live.
– Ensure all new developments go through an appropriate testing process and have solid release plans for hand-over
– To maintain a high degree of customer service for all support queries and adhere to all ITIL service management principles set out i.e. SLA’s, KPI’s
– Where necessary to take control of Incident Management of major incidents
– Assist in maintaining the IT knowledgebase, through clear and accurate documentation of systems and related business procedures
– Identify and work towards Service Improvements

Key skills:
– Bachelor’s degree (preferably in Computer Science) or equivalent work experience
– Three to Five years’ experience working with SharePoint Platform in an administrative capacity
– Expertise and experience with complex technical activities
– Strong interpersonal skills in a team-based development environment
– Strong business facing skills
– Technical creativity
– Strong understanding of MS SharePoint Architecture
– CRM Development and Support experience preferred
– Development experience with Microsoft Visual Studio.NET, Microsoft SQL Server, InfoPath, Workflow, Visual SourceSafe, and SharePoint Designer• Working knowledge of various web design/graphic design tools (Fireworks, Dreamweaver, Photoshop)
– Understanding of Software Development Life Cycle methods
– Knowledge of personal computers, including Microsoft Word, Excel and Project applications
– Excellent written and verbal communication and presentation skills.
– Ability to understand business requirements and provide creative technical solutions that work within the technical boundaries
– Strong problem solving and analytical skills with the ability to clearly communicate and share solutions with fellow team members
– Self-motivated and willing to “do what it takes” to get the job done, good attention to detail
– Strong Project Management experience
– Strong Analytical skills
– Understanding of Change Management and Change Management Systems
– Excellent verbal and written communication skills with both technical and non-technical people at all levels of the business
– Ability to work as part of a team or on own initiative where required

We offer:
– Ability to work with cutting-edge technology
– Brilliant international team
– Large amount of trust and lots of flexibility
– Opportunity to develop professional skills (conferences, meetups, workshops, seminars, CodeFests)
– Continuous learning in a dedicated and talented team, proper feedback and mentorship
– Internal events on regular basis. Get yourself to develop your skills and share knowledge
– Opportunity to take part in front-end community and organising community events on local and international level
– Access to our resource library and opportunity to choose whatever you’d like to have on our “shelf”
– Flexible hours and possibility to work remotely from time to time
– Private medical healthcare and Multisport cards to help you stay fit
– Life insurance plan to give you a sense of security and stability
– Work-life balance culture
– Comfortable workspace, free snacks and goodies
– Awesome team building events (parties, happy Fridays with keg beer and board games)

Still hungry for more info? Contact our talent hunter right away at recruitment@opstalent.com and ask about everything you want to know about this specific job role!

Please note that we will contact only selected candidates. We kindly ask you to include the following clause: “I agree for processing my personal data and putting them into our database in order to present me an offer of employment, in accordance with the provisions of the Act about the Personal Details Protection dated 29.08.1997 (Dz.U. z 2002 r. Nr 101, poz. 926 z poz. zm.).