ECCCSA 2023

ECCCSA 2022

Forbes Diamond 2023

Wellbeing Certified

Forbes Diamond 2022

## AWARD-WINNING BPO PROVIDING
## MULTI-LINGUAL CUSTOMER EXPERIENCE 
## AND TECHNICAL SUPPORT SOLUTIONS. 

With our **people-first** culture, we provide the teams your company needs to succeed and grow. Let **OpsTalent** do the hard work for you.

## Our **mission** is your **happy** customer.



From startups to scale-ups to blue chips, we design, implement, and operate a powerful customer experience aligned with the latest technology guaranteed to wow your customers.

# Bold Vision : **CX 2.0**
# Delivered Today

A bold and dynamic **Customer Experience innovator** on a mission to shake up the industry by combining intelligence, technology, and most importantly talent to make the customer experience your competitive advantage.

Mind Management

Nutritional Wellness

Human Performance

Health & Fitness

# People are our Power
# and our Passion


Technology makes it possible but **people** make it happen. We know our teams are key to delivering exceptional customer service and therefore we engage them every day through our obsessive focus on people, culture, and well-being. In fact, empowering our employees has become our trademark, with multiple award wins and an employee turnover of less than 5%.

# Accelerate Digital CX Transformation With Automation & Technology.
Customer expectations are skyrocketing across an omnichannel world demanding exceptional digital experiences at every touchpoint. We co-create customer-focused and self-service experiences that streamline your customer care with **AI** and automation by building a powerful digital infrastructure that transforms your company's performance and effectiveness.

# Teams built to accelerate, increase, and improve performance right from the start.
While we are renowned **Customer Experience Warriors**, we don’t stop there. We have built our business on agility, always going the extra mile and distinguishing ourselves as a more dynamic alternative to other global operators in our space.

# **Labs**

Insights from OpsTalent that Explore the Power of CX, Culture & Well-Being to Transform Your Business.

# OpsTalent Hybrid Environment
**Proactively Embracing Flexibility**                                                                                                                                                                                                                                                                 
The need for ever more flexible operating models in our rapidly changing world has become a priority as OpsTalent has embraced a fully hybrid workforce.



panda

kingspan

cora

cbs interactive

c discount

appdirect

hsbc

proactiv

nestle

renaissanceRe

nordea

corehr

bny mellon

ubisoft

revolut

# Some of the world’s leading brands trust **OpsTalent.**

- 24/7/365 Omni-Channel
- Nearshore Delivery	
- Award Winning Advisors	
- Multi-Lingual 30+ Languages	
- Digital CX Driven	
- Deep Information Security	
- Culture & Wellness Focus

# Outsourced Customer 
# Care & IT Support 
Human Inspired & Technology Driven Next Generation CX Delivery.

- We co-create advanced CX programs that drive outcomes for our clients and their customers.
- Applying CX Insights To Guide Transformation
- Accelerating Digital Transformation Through Automation & Technology
- Designing Exceptional Experiences At  Every Touchpoint
- Building Your Next Generation Customer Engagement Model

# Reimagine & Transform 
# Your CX Operations
Begin and Grow Your CX Operations Through Human & Digital Transformation.

- Mobile and Web Development
- Ideation & Evaluation	
- Product Design
- AI & Machine Learning	
- Nearshore Dedicated Development Teams

# Digital & Technology Services
Web & Mobile Development. 
Dedicated Development Teams

Uncover your customer experience strategy's full potential with our CX consulting services. Approach customer satisfaction with vitality, guided by our experts dedicated to enhancing your brand's well-being. 🌱


# Best CX Service ever

We partner with you to source, engage and hire the talent you need when and where you need it

# Our Goal  Is **YOUR SUCCESS.**



If your organization needs to access multilingual support, maximize customer service KPIs & SLAs, reduce employee turnover, grow market share, and increase revenue, **we can help!**

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We have been so impressed to partner with OpsTalent for more than five years now. Their commitment, dedication and innovation along with their focus on people and culture really sets them apart. They truly have been a real find.

# See Why Our Clients **Love Us ![qVector (2).png](https://storage.googleapis.com/ops-ds-strapi-medias/production/q_Vector_2_14d1442b43/q_Vector_2_14d1442b43.png)** 
Creating Powerful Connections Since 2012



Sean Ren 

In this fascinating episode, we’re joined by Sean Ren, Co-Founder of Sahara AI, to explore the transformative potential at the intersection of Blockchain and Artificial Intelligence.

Sean delves into the major challenges his research has uncovered within the AI landscape, highlighting issues such as data security, ethical concerns, and transparency. He explains how blockchain technology offers innovative solutions to these challenges, providing a secure, decentralized, and transparent framework that complements AI systems.

During the conversation, Sean shares insights into how blockchain can be integrated with AI, from enhancing data integrity to improving accountability in machine learning processes. Looking to the future, he discusses emerging trends and developments in this space, emphasizing how these technologies can redefine security and trust in the digital era.

This episode is a must-listen for anyone curious about the synergy between blockchain and AI and its potential to shape a more secure and transparent future.


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Apple Podcasts

Blockchain and AI: A Secure and Transparent Future

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# **Blockchain and AI: A Secure and Transparent Future**
Blockchain and AI: A Secure and Transparent Future