Are you truly passionate about customer’s experience but never really had a chance to share your feedback on how to reduce your customer’s effort even though you knew you were right? Do you think that customer support is art but so far you needed to be focused more on proving your customers are wrong rather than hearing them and solving their problems with the greatest care? Do you love technology but never really had a chance to work with a highly data-driven business with a technology-first approach? Does it sound good to work with a company that revolutionizes the printing industry and sets sustainability as a core value because so far you didn’t feel that what you do makes the world a better place to live? If you said “YES” 4x times the chances are that you’re the best candidate to work with our client.

Responsibilities:

• Being responsible for customer satisfaction, maintaining client communication (via chats and e-mails), and overall care of user success/experience using our software
• Developing strong working relationships with assigned customers and providing immediate support in research and resolution of problems and inquiries
• Knowing our client’s products inside and out (and demonstrating this through product knowledge tests) to be able to answer any customer questions and act as a subject matter expert
• Providing feedback on the efficiency/effectiveness of the customer service process to managers
• Providing feedback on digital and physical product improvements based on customer and own experience

Requirements:

• You are ready to work full-time
• You are comfortable working in target driven environment
• You have a deep passion for customer support and success and around 1 year of professional experience in customer support or customer success
• You hold a university degree
• You are exceptionally strong in spoken and written English (at least C1)
• You are organized and detail-oriented
• You are a self-starter, comfortable working in a dynamic environment with international colleagues
• You are a fast learner with technical understanding
• You are able to perform and manage multiple tasks at the same time while focusing on the detail
• You are resourceful and proactive in gathering information and sharing ideas
• You have some flexibility in hours

We offer:

• Full-time job
• Opportunity to start work immediately
• Possibility to work from home or from our colorful office
• Company equipment for work from home
• Flexible schedule
• Fixed remuneration
• Transparent feedback every 6 months
• Motivational system combined with bonuses
• A unique atmosphere based on the inner culture and values of 5H
• Chillout zone in the office (billiard, massage chairs, comfortable camper to take a nap)
• Multisport card, private medical care, life insurance
• Platform for learning English and German
• Trips as part of the PMC mountain tourist club
• Participation in employee initiatives (language tandems, exchange of skills)

Do not hesitate and join OpsTalent!